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With the onset of the coronavirus pandemic, clinicians, public officials, and citizens alike struggled to stay abreast of the constant and evolving stream of information about the clinical manifestations of illness, epidemiology of the disease, and the public health response. In this paper, we adapted (i.e., added and modified elements) Beasley and colleagues’ information chaos framework to understand the context of citizens’ experiences with information during the COVID-19 pandemic. We will show how our adapted framework can be used to characterize information associated challenges observed during this time and the possible impact of information chaos on peoples’ cognition and behaviours. Ultimately, we believe that research will benefit by adopting a more holistic perspective using the information chaos framework than strictly studying the independent factors in isolation.

Information Chaos: An Adapted Framework Describing Citizens’ Experiences with Information During COVID-19