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Knowledge Management (KM) and Human Resources (HR) management are two phrases appearing in a various publications rather frequently at the moment. Are they simply activities which any good Information manager would have already taken in his stride, or is there some good reason for the hype that they are currently receiving? The answer to both questions is yes. The good manager would like to receive some recognition for tangible benefits which are the outcome of his efforts. There’s no harm in accentuating the positive. You make your department more visible by introducing new notions. The two phrases have a ring to them that is lacking in that vague intangible function “Information Management”. If you search the Web using AltaVista with the phrase “human resources AND knowledge management” you will receive 1858 hits (4th August 1998) but limiting the search to “since July 1st” reduces it to 24. Several are advertisements for consulting services. One company says that it developed “knowledge-based systems for the legal field . . . . The rise of the Internet is having an impact on Human Resources”.

Book reviews with a note about Knowledge Management and Human Resources