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It is a truth not universally acknowledged in our business that publishing is an industry with a reputation problem. We are not much loved by governments, who tend to see publishers as resistant to change, despite the remarkable record of the industry in its digital migration and its adoption of new business models. We are not much loved either by librarians, who see publishers as unfairly exerting their market power. They are little persuaded that the ‘serials crisis’ is the product of budgets failing to match the growth of research output. They are more likely to see ‘excessive’ price increases supporting ‘abnormal’ profits. Nor are publishers as much loved by the research community as we would like to think. In some ways this is unsurprising. After all, publishers do typically reject something in the region of two thirds of the articles that are submitted to them. This means that for the majority of authors the process of publication starts with rejection. Added to which, that rejection often happens after weeks, sometimes months, of peer review, to be followed by a cycle of revision and re-submission, perhaps multiple times. However, there are other factors at play here in the low regard researchers may have of publishers. Though we are usually aware that the experience of submission and peer review can be unsatisfactory and that we make access to publication difficult, we do not often recognize the problems we create in giving access to content. For customers brought up in a digital environment, the difficulties we create in gaining access to articles must be wholly incomprehensible. My contention here is that this is not just unfortunate for our customers, but threatening to the future of our industry. Access, by which I mean both lack of access and lack of ease of access, is perhaps the fundamental issue in the industry, and one which we ignore at our peril.

Publishing in the doghouse: Protecting copyright, enabling access, or both?