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Efficient management of complex Enterprise Resource Planning (ERP) projects is of key importance for their successful implementation. The purpose of this paper is to define global efficiency factors (GEFs) and to apply them to a multi-attribute evaluation model, which allows us to evaluate global ERP implementation projects through their project lifecycle. Based on a study of prevalent critical success factors in the literature were defined five GEFs. They differ from the former by focusing on the global design of the ERP system and less on the project management alone. By the means of the GEFs an evaluation model was defined and used for evaluating five case studies --ERP implementation projects. The model is based on the multi-attribute utility theory. The analysis of the evaluation results showed which GEFs in were not defined according to the global design in specific projects, what the relationships among the evaluation criteria are and which measures should be undertaken to bring the projects back on track. The results show that such an evaluation model could be used in every project phase in order to assess if the ERP implementation is in accordance with the global design. In this way we can impact the complexity of the project management and ensure the expected business performance benefits. At the same time, the required improvements are recognized thus reducing the time span and the costs of the implementation.

Evaluating ERP Projects with Global Efficiency Factors