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While  the  need  to  ‘involve  the  user’  in  information ,technology  (IT)  development is  almost  a  mantra  amongst  information  systems  specialists,  numerous,IT  projects  continue  to  fail  because ,of  an ,inability  to  capture ,user  insights or respond to users needs. Although there are clearly practical difficulties inaddressing,and  responding ,to  the ,heterogeneous ,requirements ,expressed  by  different users,  marginalizing  these  views  ultimately  is  to  the  detriment  of  the  systems,built.  This  paper  describes  the  development ,of  an ,electronic  clinical  handover system at the Department of General Internal Medicine (DGIM), Royal Hobart Hospital  (RHH).  More  specifically,  the  paper  aims  to  highlight  how  to  engage meaningfully with clinicians in the development,of a sustainable system. It is anticipated that by drawing attention to the importance of users and by outlining the practical  experience  of  dealing ,with  the  diversity  of  requirements ,and  views  expressed, the paper can contribute to a stronger recognition within the domain of eHealth for a user-centred systems approach to IT development. Keywords.Socio-cultural systems, clinical handover, information communication

Involving Clinicians in the Development of an Electronic Clinical Handover System - Thinking Systems Not Just Technology.