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This study had as objective the analysis and diagnose of the commercial structure of some Colombian familiar companies, in order to formulate a management model that allows them to confront the market challenges. As research unit, thirty companies from different productive sectors were employed and as working unit three companies, Pizano S.A. Corventas de Colombia Ltda, Ferreteria Sicar Ltda. were selected. A structured survey and an open and historical personal interview were applied for gathering information. Field work showed, that 33% of the familiar companies managed to enter the second generation, while only 13% reached the third one, indicating fragility, if the company is not ready to accept the changes which the modernization of enterprise processes, of dynamics and of shifts in the commercial and administrative management implies. As critical factors few market and trade scheme research, weak incorporation of logistic distribution systems, incipient use of promotional strategies and scarce application of commercial information were identified. The impact of the organizational climate in its commercial system reduced the growth possibility and the lack of integration of the processes disabled the identification and the offering of added values within the productive chain. Based on these weaknesses, a commercial management model was formulated with the purpose to propose policies and strategies that allow the familiar companies to obtain higher competitiveness and sustainability levels.

Empresas familiares en Colombia: hacia la construcción de un modelo de gestión comercial