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Cet article s’interroge sur les conditions d’amelioration des mecanismes de coordination dans deux banques sur la periode 2004-2007. La premiere cartographie et optimise ses processus. Dans la seconde, les processus etant deja formalises, nous etudions une methode de pilotage des processus, le management a base de convention.

Les nouveaux outils de pilotage dans les banques