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El uso de internet por parte de las personas mayores para realizar gestiones con la administracion publica y las empresas no ha sido suficientemente estudiado. El objetivo de este trabajo es profundizar en las razones del empleo limitado de la administracion electronica y los tramites online por parte de los internautas mayores. A traves de una metodologia cualitativa, basada en cuatro grupos de discusion, se analizan las motivaciones y frenos en la utilizacion de tales tramites. Los resultados indican una aceptacion del empleo de los recursos electronicos para las tareas mas rutinarias y sencillas debido a la rapidez y comodidad que proporcionan, al tiempo que fomentan la autonomia y el empoderamiento de las personas mayores. Si bien, se plantea una serie de aspectos que condicionan negativamente su utilizacion, sobre los que se debe incidir para favorecer una mayor inclusion digital de este grupo poblacional. Abstract The use of the Internet by the senior citizens in order to manage operations with the government and companies requires further study. The objective of this work is to take a close look at the reasons why older people make limited use of e-administration and online procedures. Using a qualitative methodology, based on four focus groups, we analyze the motivations and problems they find when using such procedures. The results indicate acceptance of electronic resources for simple and routine tasks due to the speed and convenience they offer, which simultaneously promotes the independence and empowerment of older people. However, there is a series of factors which have a negative effect on their use, and these must be dealt with in order to favor greater digital inclusion of this age demographic.

Electronic government and online tasks: Towards the autonomy and empowerment of senior citizens