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This paper investigates the relationships between satisfaction, empowerment, innovation and employee performance. A number of studies prove that employee’s empowerment can be used to enhance and improve the organizational performance of the enterprise by involving employees in development processes, influencing satisfaction and innovation in its overall performance. These empirical studies have analyzed the direct effects of employee empowerment through satisfaction and innovation by supporting the mediating role of employee attitudes and management behaviors. This paper contributes to the literature on employee empowerment by proposing and testing the direct effect of employee empowerment on performance, as well as the effects mediated by job satisfaction and innovation influenced by Kosovo managers in changing dynamic and unsafe conditions. The empirical analysis relies on the data collected through the questionnaire in Kosovo public and private enterprises. The results support the structure of hypotheses presented. Empowering employees has a direct impact on performance through the impact of job satisfaction and innovation.

EMPLOYEE’S PERFORMANCE AS A RESULT OF SATISFACTION, INNOVATION AND EMPOWERMENT BY MANAGERS