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The need for the expansion of telehealth services in behavioural health care existed long before the COVID-19 pandemic. Yet, for a variety of reasons – including technological costs, reluctance of behavioural care providers to adapt telehealth to their practices, privacy concerns, and client aversion to receiving care remotely, among many others– telehealth has not been widely implemented. However, the COVID-19 crisis, and the accompanying social isolation that ensued, necessitated either a swift transition to telehealth delivery of behavioural health care, the termination of behavioural health care, or the clinician continuing to meet face-to-face with clients, placing both the clinician and the client at increased risk of infection. Shifting behavioural health care to a telehealth platform seemed the most sensible and, quite candidly, the only option, although many clinics still operate employing the face-to-face modality. In this article, we describe how an emerging national behavioural health care network, Cohen Veterans Network (CVN) in the United States, rapidly and relatively seamlessly transitioned to a full-service, virtual network of outpatient behavioural health clinics when faced with a national crisis.

System-wide implementation of telehealth to support military Veterans and their families in response to COVID-19: A paradigm shift