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Pos Express is one of the services possessing quality products and competitive tariffs in the postal service industry and also characteristics and types of services with special treatment. With the slogan “Kiriman Anda Sehari Sampai”, PASTI, the accountability of PT Pos Indonesia (Persero) for any inappropriateness of services of Pos Express is to give compensation for consumers’ loss either in the forms of delay, damage or loss. The legal protection to the consumers from the Act no. 8 year 1999 on Consumer Protection, is conducted by PT. Pos Indonesia (Persero) through preventive and repressive modes. The settlement of complaints by the consumers to PT. Pos Indonesia (Persero) has been made through either out of court/peace path by giving compensation or court path.

legal spirit

PERTANGGUNGJAWABANPT. POS INDONESIA (PERSERO) TERHADAP KETIDAKSESUAIAN LAYANAN POS EXPRESS DITINJAU DARI UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN