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The objectives of this study are to identify the characteristics of seat use and over-use behaviors in the food court. More than 1,400 customers were observed. The behavior relating to length of seat occupancy and use of extra seats were analyzed. People who were engaged in chatting were the predominant long-users, with people studying on weekends spending inordinate amounts of time taking up space. Taking up extra seats was observed much more on weekdays compared to weekends. During the week, resting and reading seemed to require the most seat overuse, but studying took over the number one slot on weekends.

SEAT OVERUSE BEHAVIOR IN A FOOD COURT AT A SHOPPING MALL