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Penelitian ini bertujuan untuk mengetahui persepsi pasien tentang komunikasi interpersonal front desk di Rumah Sakit Sumatera Eye Center Medan. Penelitian ini menggunakan metode penelitian deskriptif kualitatif dengan menjadikan 5 (lima) orang pasien Rumah Sakit Sumatera Eye Center sebagai informan. Berdasarkan penelitian yang dilakukan, maka diperoleh hasil bahwa para pasien yang berobat di Sumatera eye center, mendapatkan pelayanan yang baik dan ramah. Komunikasi interpersonal yang diterapkan oleh front desk di Rumah Sakit Sumatra Eye Centre Medan tidak hanya besifat verbal tetapi juga non verbal yang meliputi pesan kinesik dan paralinguistik. Komunikasi non verbal yang dipergunakan untuk memperkuat pesan-pesan verbal sehingga komunikasi lebih kaya. Persepsi pasien tentang komunikasi interpersonal yang dilakukan oleh front desk Rumah Sakit Sumatra Eye Centre terbilang cukup baik. Walaupun ditemukan beberapa hal yang dianggap pasien belum atau kurang maksimal dan pasien merasa puas dengan pelayanan yang diberikan oleh front desk yang selalu bisa memberikan informasi dengan baik. Disimpulkan bahwa komunikasi interpersonal diterapkan oleh front desk di Rumah Sakit Sumatra Eye Centre Medan besifat verbal dan non verbal yang meliputi pesan kinesik dan paralinguistik, ditemukan beberapa hal yang belum atau kurang maksimal dan pasien merasa puas dengan pelayanan oleh diberikan front desk yang bisa memberikan informasi dengan baik. Kata Kunci: Persepsi, Pasien, Komunikasi interpersonal, Front desk Abstract This study aims to determine patient perceptions about front desk interpersonal communication at the Medan Hospital of Sumatra Eye Center. This study used a qualitative descriptive research method by making 5 (five) patients at the Sumatra Eye Center Hospital as informants. Based on the research conducted, it was found that the patients who were treated at the Sumatra Eye Center received good and friendly service. The interpersonal communication applied by the front desk at the Sumatra Eye Center Hospital in Medan is not only verbal but also non-verbal which includes kinesic and paralinguistic messages. Non-verbal communication is used to strengthen verbal messages so that communication is richer. Patients' perceptions about interpersonal communication carried out by the front desk of the Sumatra Eye Center Hospital are quite good. Although it was found several things that the patient considered were not optimal or not and the patient was satisfied with the services provided by the front desk which was always able to provide good information. It was concluded that the interpersonal communication applied by the front desk at the Medan Hospital Sumatra Eye Center was verbal and non-verbal which included kinesic and paralinguistic messages, it was found that there were some things that had not been or were not optimal and the patients were satisfied with the services provided by the front desk which could provide information with well.

Persepsi Pasien Tentang Komunikasi Interpersonal Front Desk dalam Pelayanan Pelanggan di Rumah Sakit Sumatera Eye Center Medan