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x CHAPTER ONE: THE NEED TO EXTEND KNOWLEDGE ABOUT INTERNATIONAL TECHNICAL COMMUNICATION 1 The need for international communication knowledge in tiie workplace 4 Knowledge sharing and discourse moves 7 BCnowledge sharing 8 Discourse moves 9 My research questions about sharing technical knowledge 10 CHAPTER TWO: CULTURE AND CONTEXT IN INTERNATIONAL TECHNICAL COMMUNICATION 15 Representations of international communication in business communication textbooks 20 Coverage of international communication in textbooks 24 Problems with accuracy 25 Culture-based international communication research 31 Culture-based approach in international communication research 31 Culture-based approach in American-Japanese discourse research 33 Purpose and level of knowledge: Rhetorical factors in international communication 36 Purpose of commimication event 37 Level of knowledge 39 My study 42 CHAPTER THREE: RESEARCH APPROACH, DATA COLLECTION AND MANAGEMENT, AND CODING PROCEDURES 45 Dissertation overview 45 Use of authentic texts 46 Data collection: Participants, human subjects permission, and site selection 50 Primary data: Transcripts of conversations between the Japanese visitor, Iowa farmers, and the researcher 52

Knowing each other's minds: Japanese and American experts share knowledge