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Quality systems entail having the organizational structure, responsibilities, procedures, processes and resources for implementing quality management such that there is a guiding framework to ensure that every time a process is performed the same information, method, skills and controls are used and practiced in a consistent manner. Construction firms have been continually struggling with its implementation. Historically construction has been an industry reluctant to implement change. Consequently, it has remained behind where it should be on the implementation of TQM. When a state highway physical works contract is issued for tender, it will be assessed to determine the quality assurance level. Transit will select the level for the contract using a formula designed to determine the relative complexity of the contract. NH-31 Extension is the newly declared National Highway of this region which starts form Etah to Kasganj. Its length is 97.48 Km. It is an important link road between Mainpuri and Bareilly. International tourist forms different countries commute through this road. It is very important road form cultural, commercial and strategic point of view; so, it has to be kept in good motor able condition. This report is based on a study conducted on NH-31 to identify those factors that hinder the implementation of TQM principles in the actual field operations of a construction jobsite. These inhibitive factors were identified through a literature review and a survey ofNH-31 road.

Quality Management of NH 31 from Etah to Kasganj in U.P.