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ABSTRAK: Penelitian ini bertujuan untuk menghasilkan desain model Knowledge Management System (KMS) yang optimal sehingga mendukung kegiatan knowledge management (KM) di DIKC (Direktorat Informasi Kepabeanan dan Cukai) dan menjadi solusi untuk menjaga kualitas pelayanan DIKC meskipun pegawai yang berkompeten dimutasi dan untuk menghindari ketergantungan DIKC kepada pegawai tertentu. Penelitian ini menggunakan metode fernandez untuk menilai faktor kontingensi organisasi, Organizational Culture Assesment Instrument (OCAI) untuk menilai budaya organisasi dan knowledge audit untuk mengidentifikasi pengetahuan organisasi. Hasil dari penelitian ini adalah prioritas proses KM yang akan diterapkan yaitu Combination, Internalization, Direction, Socialization for knowledge sharing, dan Exchange. Dari proses KM ini kemudian didapatkan fitur yang dikembangkan sebagai fitur KMS DIKC yaitu wiki, manajemen dokumen, forum diskusi, FAQ ( Frequently Asked Question ), dan e-learning . Kata Kunci : manajemen pengetahuan, system manajemen pengetahuan, faktor kontingensi, OCAI, pengetahuan audit ABSTRACT: This study aims at produc ing a model design of optimal Knowledge Management System (KMS) so as to support knowledge management (KM) activities in DIKC and solution to maintain DIKC service quality although competent employees are transferred and to avoid dependence on certain employees in DIKC. Th e study was designed using F ernandez ’s method to assess organizational contingency factors, organizational culture assessment instrument (OCAI) to evaluate the organizational culture and knowledge audit to identify organizational knowledge. The r esult of this research is a KM process priority to be applied, i.e. Combination, Internalization, Direction, Socialization for knowledge sharing, and Exchange. From this KM process , feature s are obtained to be developed as the KMS DIKC feature s, specifically wiki, document management, discussion forums, FAQ (Frequently Asked Questions), and e-learning. Keyword : Knowledge management, knowledge management system, contingency factors, OCAI, knowledge audits

PENGEMBANGAN DESAIN KNOWLEDGE MANAGEMENT SYSTEM: STUDI KASUS DIREKTORAT INFORMASI KEPABEANAN DAN CUKAI