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Across the world as countries struggle to balance rising consumer expectations, escalating demands on health systems, an ageing population, rising rates of chronic disease, and increasing costs, now is the time to consider looking at new concepts to transform how health and social care is delivered. In Australia, one new concept adopted nationally is the National Health Services Directory (NHSD)—a repository of health and human services, which combines operational data for Health/Human Services and Provider data for transactional information to provide continuity of care for health consumers from the "cradle to the grave".

The E-Health Experience in Australia: The National Health Services Directory (NHSD) and National Healthmap