English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Progress in technologies such as cloud computing or artificial intelligence currently paves the way for services that rely on the exploitation of data. The resulting smart services, however, are only gradually finding their way into practical application. A reason for this delay has been identified in the limited applicability of existing service engineering methods for smart services. In this paper, we identify critical perspectives to address in smart service engineering. Subsequently, we conduct a literature review to identify the extent to which these perspectives are covered by current smart service engineering methods. Our results indicate that even though there is a significant number of smart service engineering methods, some perspectives are rarely considered. We offer practitioners and researchers an overview of the status quo of smart service engineering, thus supporting the former in the selection of methods and pointing out avenues for future research to the latter.

From Services to Smart Services: Can Service Engineering Methods get Smarter as well?