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Aim/purpose. The aim of the paper is to give an insight into the Icelandic model of library services with an emphasis on the work of the Reykjavik City Library, the largest public library in Iceland. Approach/methodology. The case study method is used, supported by the results of using the job shadowing method or direct observation of the work of the Reykjavik City Library during the author’s professional training in the Erasmus + non-formal learning program. The method of analysis of the available relevant literature (desk research) is also used. The paper provides an insight into the cultural and historical context of Icelandic libraries (belonging to the Nordic cultural circle, with the specific tradition of reading, literacy and publishing, national library system and modern consortium of Icelandic libraries). An overview into the activities of the Reykjavik City Library is presented (organizational structure, organizational culture, library spaces, innovative programs and projects for preserving cultural heritage and encouraging reading in the digital environment, supporting interculturalism, encouraging creativity library as a makerspace). In conclusion, some recommendations are given for improving the work of the Croatian library system based on the insights into the Icelandic library practice. The results. The paper will improve the awareness of the Croatian library community about the job shadowing method as a form of informal learning and professional development of librarians, as well as the organization and functioning of the Icelandic library system and the work of Icelandic libraries belonging to the Nordic cultural circle with a

Učenje od Gradske knjižnice Reykjavik i islandskog modela knjižničnih usluga metodom job shadowing