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Article history Received: 25 December 2020 Accepted: 25 January 2020 Published Online: 31 January 2021 Over the past years, there has been an expanding intrigued in building refurbishment projects because of the alter in financial conditions and the accentuation on sustainable development. Increasing demand for building refurbishment projects will lead to an increase in organizational interactions in the construction works as building refurbishment works involve interactions among many different organizations and it can cause Inter-Organizational conflict (IOC) among organizations involved in projects. This paper adopted an Exploratory Factor Analysis (EFA) approach to analyses IOC in building refurbishment projects. For this study, a fivepoint Likert Scale was adopted to ensure the instruments of the study are reliable. The researcher ultimately sent questionnaires as a web-link and email invitation to 1050 construction firms and 733 architectural firms. The questionnaire sent to managers and professionals from construction and architectural firms in Malaysia. Finally, one-hundred-seventy-nine (179) refurbishment projects formed a database for this paper. The finding of this paper shows the IOC factors that contribute to the improve the performance of building refurbishment project can be conflict during the construction stage, conflict between the client and the consultant, task expectations, basic responsibilities, final duration, project’s goals, conflict between the client and the contractor, final cost, final quality, standards of behaviors, conflict between the contractor and the consultant, interference and conflict during the design stage.

Inter-Organizational Conflict (IOC) in Building Refurbishment Projects; an Exploratory Factor Analysis (EFA) approach