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This study discusses the speech act of refusing as made by Lombok Grab drivers when interacting with customers. The field observation and library research was used as the design of this study. The interview was used as an instrument by interviewing 10 participants of Grab driver in Lombok and 10 participants of Grab customers. The data indicate acts of order and request. The descriptive qualitative was used in this investigation. The results of the study are : There are three situations where the drivers cancelled an order or request of a customers, the situation are when the drivers change plans, did not found the passenger and cannot found the passenger right location. Meanwhile the refusal strategy used by the Grab drivers in this investigation is direct and indirect refusal that is followed by reason, explanation, giving alternative and regret. Keywords—Grab driver; speech acts of refusal; Grab customer; Lombok

Cancelling and Refusal Strategy used by the Grab Driver of Lombok When Interacting with Customers