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In this paper, an approach to building a system is proposed, the basis of which target efficiency management is use of people's psychological characteristics, and not hardware redundancy. The special case is considered on the example of the telephone conversations registration, where, as a solution to the problem of loss efficiency, this is ensured by a time limit for conducting negotiations. The paper considers cases when the system has 16, 32 or 48 channels. An example is given under what conditions it is necessary to limit the duration of telephone conversations. The case of using a proactive approach as a prediction for estimating a range of requests is described, which will allow solving the problem of managing the flow of requests. The novelty of the proposed approach to improving the efficiency of systems, in contrast to the classical approaches, consists in taking into account the psychological characteristics of people interacting with the technical system. Keywords—target efficiency, hardware and software complex, system survivability

Information Support to Provision Efficiency of the System with the Multi-functioning