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Every business, including SMEs should be ready in facing the globalization, such as Asean Economic Community (AEC) 2015. Most SMEs in developing countries such as in Indonesia still have low productivity, therefore they need to improve their performance. This study is focused on how to measure the organizational performance using Supply Chain Operation Reference (SCOR) Model Level 1 to define an opportunity gap in screen-printing business. Descriptive method was used to 67 respondents from three cities, Bandung, Yogyakarta, and Bali. The result shows that from three cities studied, Bali has the best performance since there is no performance gap found. This means that there is no lost opportunity, and they gain maximum profit. While the other two, gap performance is still found. To overcome the gap and improve the process, the Plan, Source, Make, Delivery, Return activities should be analyzed. Keywords— Organizational Performance; Supply Chain Operation Reference; Perfect Order Fulfillment; screen-printing

Measuring Organizational Performance of Small Medium Enterprise (SME) Printing Industry (Bandung, Jogjakarta, and Bali) using SCOR level 1 Opportunity Gap