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Effective quality management implies the distribution of responsibilities and the delegation of powers as a part of an institution’s administration. This problem can be solved with the help of the roles and responsibilities matrix which provides a clear definition of the staff’s functions. It also shows the possibilities for interaction and the adequate distribution of responsibilities within an organization. Designing the university’s quality management system means defining the staff’s competences and responsibilities. The roles and responsibilities matrix relies on the inventory of the university’s activities and processes. It is also based on a thorough analysis of the university’s structure. Unlike the job description which defines the roles and responsibilities of a particular employee and mainly reflects the vertical relationships in a hierarchy, the responsibility matrix shows clearly the relationships between several employees who are active participants included in an integrated system. Furthermore, the matrix enables executives to avoid the duplication of functions; it accelerates decision-making and raises accountability. In fact, the responsibility matrix represents a table of binary relations between a certain amount of business processes and the body of staff and departments within an organization. The horizontal lines of the table connect the university’s business processes and the vertical columns contain the representatives of the educational institution. The responsibility matrix allows executives to evaluate the data horizontally and vertically. On the one hand, the executives are able to identify the participants of a certain process, to evaluate the effectiveness of the allocation of assignments and duties. On the other hand, they can estimate the amount and content of a certain work load within a particular business process. The analysis of the responsibility matrix results in the definition of duties, roles and the type of interaction between the representatives of the university’s administration staff. This data underlies the job descriptions and department regulations. As a result, the responsibility matrix requires the evaluation of the university’s organizational structure and basic processes. The responsibility matrix represents a table of binary relations between a certain number of business processes and a body of the administration staff within an organization.

Roles and Responsibilities Matrix in the University’s System of Quality Management