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This paper presents the application of an integrated VIKOR and AHP method to measure the quality management performance of departments in the Office of the President. Attributes associated with Public Sector Management Quality Award (PMQA) criteria are considered. Firstly, Analytical Hierarchy Process (AHP) is used to calculate the weights of criteria. Then, the VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method is used to find the best department based on the weighted criteria achieved from the AHP. Staff in the Office of the President provided data for this study. This paper presents an application process of the integrated model for evaluating departments’ performance. The results showed that the developed model could be successfully applied in the performance evaluation for departments in the Office of the President as a useful tool to assist university administrators in improving quality performance and achieving a high performance organization.

Evaluation of Quality Management Performance in the Office of the President using the Modified Public Sector Management Quality Award (PMQA) Model