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In the era of the Internet+, with the constant updating of new technologies and more and more software and hardware systems are being applied into public service of convention and exhibition industry, which obtains great leaping development. Every coin has two sides, along with the new technologies come lots of self-invited troubles to the advancement of convention and exhibition industry, and customization is just one of the cures to these problems. This article takes the example of the China International Travel Mart in Kunming in 2015 and puts forward a relatively simple customization plan to realize the efficient and ordered management of this CITM. Keywords—the Internet+; convention and exhibition industry; customization; CITM; public service

A study on public service of convention and exhibition in the Internet+ era: a case study from the CITM in Kunming in 2015