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Disaster management as part of a disaster management policy is not only the responsibility of the government. The public through institutions and community organizations participate and have significant roles and responsibilities in disaster management. This paper discusses the role, challenges and strategies of PMI as civic organization participating in disaster management in Medan. This study uses qualitative data collection through interviews with Medan Indonesia Red Cross and disaster victims. Findings of this study reveal that PMI’s strong organizational structure, and the established Standard Operating Procedures in disaster management, as well as available equipment and volunteers contribute to the significant roles and achievement of PMI in dealing with the frequent disasters in Medan especially in the emergency phase of disaster. On the other hand, PMI is yet to have effective coordination with the Regional Disaster Management Agency (BPBD) due to the recent establishment of Regional Disaster Management Agency with its institutional challenges which obstructs its

The Role of Indonesian Red Cross in Disaster Management in Medan