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Much of community relations, however, is unintentional, as well as Risma, first women’s mayor in Surabaya city also appealed the citizens of Surabaya to care and provide assistance to the people of Papua, if the people of Surabaya help other people affected by disaster, then the city of Surabaya will be protected from disaster. Community relations through a goodwill approach, can be profitable in the event of a crisis management process - the better organizations connected to the external environment, are getting ready to face the crisis. This makes Surabaya more secure than any other city in Java, especially from the demonstration action by Papuan students, since the initial investment made by Risma in community relations always requires less time and money rather than a spontaneous reaction to a crisis situation. Risma has gained a special place in the hearts of the Papuans as a Mama for all of them, with all his humility in building community relations through a more specific approach of human relations for his sincerity in helping to improve the ability of the people of Papua in all areas of life.

Being Mama Papua is One of the Result of Tri Rismaharini in Implementing Community Relations