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The paper mainly evaluates internal and external information and knowledge to help the Decision-making Unit of HSBC to improve the decision-making effectiveness. The analysis starts with the information and knowledge of HSBC, then assesses the qualitative and quantitative data and finally discusses the network of HSBC. There are certain ways to improve the networking in HSBC, such as intranets, extranets, electronic conferencing and VSAT satellite communications. The personal networking is the consideration of the stakeholders to deal good relationship with them. The decision-making process of HSBC should consider its stakeholders by creating strategies to increase the personal networking. Additionally, it is important for HSBC to build up a completely information and knowledge system to support his decision making. Keywords—Information; Personal networking; Decisionmaking

Information and Personal Networking in Decision-making Process: the Case of HSBC