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The paper actualizes the main directions of human resources quality management, and substantiates the importance of improving approaches to human resources management of a credit organization, the formation of the effective system of emotional intelligence development of the staff and the quality of human resources in the modern socioeconomic conditions. Keywords—quality management; human resources management; human resources quality; emotional intelligence; labour motivation; credit organization

The Main Directions in the Development of Emotional Intelligence of the Personnel in a Credit Organization