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The purpose of this study is to analyze the problems that arise in using Mendeley as a reference management and citation generator for academic articles. It applied a Qualitative Approach by involving lecturers, teachers and students as the participants in a workshop. It adopted observation and interview as the data collecting techniques. The findings confirmed that participants were not used to attach multiple citations and were less skillful to categorize their referential documents on specific Mendeley folders, in addition to the lack of awareness to complete the metacognition of referential documents. The participants eventually experienced an improvement to operate the Mendeley software in order of procedures, including download the referential documents of the international journals and ebooks, categorize the referential documents on Mendeley folders, attach multiple citations in a particular topic on current article, and complete the metacognition of those referential documents.

Mendeley As A Reference Management and Citation Generator for Academic Articles