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The rapid development of science and technologies can enhance competitiveness between companies. Organizations need to properly use their knowledge to gain competitive advantage. Organizations should implement knowledge management to maximize their knowledge. This study aims to determine the critical success factors of the implementation of knowledge management at PT XYZ. This study was conducted using a quantitative approach and a questionnaire as a research instrument. The data analysis used AMOS 21. The results show that the factors affecting the implementation of knowledge management incorporate top management support, information technology infrastructure, organizational structure, organizational culture, and human resources. The most significant factor affecting the implementation of knowledge management is top management support.

Critical Success Factors of the Implementation of Knowledge Management at PT XYZ