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In the era of sharing economy, car-hailing apps play a significant role in our life. Therefore, this paper takes the passengers who use car-hailing apps as the research object and develops a new model based on the Expectation-Confirmation Model of IS Continuance (ECM-ISC). Five influencing factors are introduced including perceived cost, perceived risk, subjective norm, habit and conversion cost. The new model is established in order to analyze the factors that influence users’ continuance intention.

Research on Influencing Factors of Users’ Continuance Intention to Use Car-hailing Apps