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The increasing demands from the community regarding the implementation of good governance principles have happened from the central to the regional level. In response to the condition, the Government of the Republic of Indonesia issued Law No. 25/2009 concerning the Public Services, which was followed up with the Administrative and Bureaucratic Reform Ministerial Decree No. 13/2009. The decree mandated the improvement of public services, including health services through public participation. Lumajang District, as part of the territory of Indonesia has been in attempts to improve its Public Health Center (Puskesmas) services since 2014 by involving two Multi-Stakeholder Forums (MSFs). The MSFs include the Healthcare Community Work Group (Pokja-MPK) which was established based on the District Head Decree and Healthcare Community Group (KMPK) which was established based on the Sub-District Head Decree. The members of the MSFs consist of service providers (30 percent) and service users (70 percent) with various backgrounds of professions and disciplines. The presence of KMPK was believed as the keyfor Puskesmas service improvement, as KMPK played role in managing surveys of complaints to the service users as well as arranging the Pledge of Puskesmas Services (JPP) and Technical Recommendations (Rekomtek). Together with Pokja-MPK, KMPK conducted monitoring-evaluation activities regarding the Puskesmas condition following the interventive treatment to its services.

Intervention of Multi-Stakeholder Forum for Puskesmas Service Improvement in Lumajang District