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E-government is one form of public administration reform in Indonesia that is increasingly related to the pursuance of good governance. Through the implementation of the Jakarta Investment and One Stop Service (PTSP) Digital Administration, the city government continues to minimize maladministration by utilizing information and communication technology frameworks to deliver electronic government services, meaning that direct contact between service providers and service users is no longer necessary. Researchers used a descriptive method and qualitative approach by conducting focus group discussions (FGD) with stakeholders and service providers.

The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department