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This paper explores organizational ambidexterity implementation in Angkasa Pura II as one of the business transformation strategies. A transformative organization must be able to explore new business as well as exploit existing business portfolios. The exploration is achieved by an existing business while the exploitation is generated by an airport-adjacent business portfolio through an ad hoc business project team establishment. This paper also explains several portfolios/products produced by this business project to improved corporate business and service level performances.

Angkasa Pura II Strategy to Improve Airport Business and Service Level Performance in the Airport Digital Transformation Era