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The aim of this research is to analyse Hospital Management Information System (HMIS), and to analyse Structure Design Life Cycle (SDLC) method utilization in AlMulk Regional Public Hospital in Sukabumi City. The method utilized in this research is a descriptive qualitative method. The type of this research is a case study research, by using interview and observation. The samples of this research are 100 respondents, which are divided into 5 person of Al-Mulk Hospital Management Team and 95 outpatients. The sampling technique in this research is accidental sampling with SDLC as analysis tool. This research reveals that SDLC method is utilized to improve service quality of hospital information management system provision. Al-Mulk Regional Public Hospital information management system already integrated with every service unit so that this have affected patient service quality and deprive patient’s build-up in outpatient registration centre. The advantage of this research is the utilization of Structure Design Life Cycle method.

proceedings of the 2nd social and humaniora research symposium (sores 2019)

Hospital Management System Analysis in Effort to Improve Service Quality by Using Structured Design Life Cycle Method (A Case Study of Al-Mulk Regional Public Hospital in Sukabumi City)