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The research aims to determine the level of quality service of education in Public Vocational Schools in West Lombok. The research employed the ServQual (service quality) method, involving 200 students of Public Vocational Schools in West Lombok who were selected through cluster proportional random sampling. The data were collected using questionnaires using Likert scale. The research dimension and instruments were adapted from the previous publication, consisting of the aspects of reliability, responsiveness, assurance, empathy, and physical/tangible feature. All data were analyzed statistically by descriptive statistics and comparative analysis. The research showed that there was a significant difference of quality service of education between reality and students’ expectation. The average value of students’ expectation on the 5 aspects of the quality of education service was higher than the average value of reality. It inferred that the level of quality service of education in public vocational schools in West Lombok was not satisfactory yet. Keywords—service quality; vocational education; servqual

The Study of Quality Service of Education in Public Vocational Schools in Using ServQual Model