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The rapid growth of Satellite City in South Tangerang will directly impact road infrastructure and environmental conditions. The purpose of this paper is to investigate the performance of existing road infrastructure. The study was to gain the perception of road users regarding various elements of satellite city self-reliance in maintaining the quality of road infrastructure for the Central Business District (CBD) area. Using one of Satellite City in South Tangerang as a case, the specific research objectives are to: ascertain road users level of satisfaction with the road infrastructure such as road features, road drainage system and environment; find out problems faced by road users when using the road infrastructure; determine the most dominant factors affecting road users satisfaction; and develop a road user satisfaction index (RUSI) to measure the road performances. A questionnaire survey was conducted on road users in three selected roads in Satellite City. Through a random sampling, a total of 384 responses were collected. Data processing using SPSS software version 20.00 through Cronbach Alpha (α) statistical method and Importance Performance Matrix Analysis (IPMA) has been applied to know the level of satisfaction and importance user. Overall, the user satisfaction index for three road segments in Satellite City is still at a good level with the overall score reaching 2.851 and has not yet reached a very satisfying level (score above 4.0).

Performance of Urban Infrastructure: Road User Satisfaction Index in Satellite City