English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Ministry of Higher Education Malaysia has made online learning as an essential module of higher education and lifelong learning. The effort includes the conversion of conventional undergraduate courses into Massive Open Online Course (MOOC) and requiring up to 70% programs to use blended learning models. However, the new challenges in e-learning are characterized by the increased focus on users' reactions and changing needs. Thus, the primary objective of this study is to identify the e-learning service quality dimensions that preferred by undergraduate students in MOOC. This study will use qualitative method, where the researcher will interview sixteen informants from Faculty of Hospitality and Tourism Management, UiTM, Puncak Alam, Malaysia. All the informants had completed at least 3 MOOC courses in 2017 through platform of OpenLearning. The finding of this study might improve the way the instructors created their MOOC courses. Moreover, the findings also will give further knowledge on the importance of e-service quality in the online education. This will be a valuable framework for future researcher who are examining the relationships of the construct in the online education.

Conceptualization of MOOC E-Learning Service Quality Dimensions in Faculty of Hotel and Tourism Management, UITM, Malaysia