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To support the duties and functions of the Licensing Services, Mentawai Island District formed The Investment and One-Stop Integrated Services as an outline in Regional Regulation Number 8 of 2016. In four years of carriying out its duties, it turned out that it had not been as expected. Therefore, an evaluation is needed to assess which parts of the service permit must be repaired. Then, the purpose of this study is to see how much evaluation affects performance. Method of this research was used quantitative with proportional cluster random sampling and purposive sampling. Data obtained by using a questionnaire that has been tested with validity and realibility. Total of samples was 209 respondent from 440 population. Resulted of this research found that service evaluation greatly affects the performance of an organization. An organization that has good performance, must have been caused by having carried out an overall service evaluation.

An Overview of How Service Evaluation Affects Performance (Study in the Investment and One-Stop Integrated Services of the Mentawai Island District)