English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

In the performance evaluation process in public services, satisfaction measurement is an important element services where to provide better, more efficient, and more effective services is the ultimate goal based on community needs. It is expected that the Population and Civil Registry Service of Padang City can provide the best quality service so that the public of Padang who need it will feel satisfied with the services provided. This study aims to look at the effect of service quality and employee performance on community satisfaction at the Population and Civil Registry Service of Padang City. Quantitative method is a method used in this study with the aim to determine the effect or relationship between two or more variables. The population in this research is all the people of Padang who have visited the Population and Civil Registry Office of Padang City. The sample used in this study was 263 based on the Slovin Formula with a tolerance level of 5%. Sampling uses a simple accidental random sampling technique. The results showed that there was a significant effect between service quality on community satisfaction at 16.9% there is a significant influence between employee performance on community satisfaction by 22.8% and there is a simultaneous influence of the three variables at 30.6%

The Influence of the Effect of Service Quality and Employee Performance on Community Satisfaction in the Population and Civil Registry Service of Padang City