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This single case study is conducted to describe the R.E.C.E.O (Rescue – Exposure – Confinement – Extinguishment – Overhaul) crisis intervention model used by firefighters in Malaysia in handling a crisis situation. The similarities and differences are compared between R.E.C.E.O Crisis Intervention Model with other Crisis Intervention Models in crisis counselling, such as the Roberts’ Seven-stage and the Six-Step introduced by James and Gilliland. The subject of this study was a fire officer who has served as a firefighter for more than 30 years selected via purposive sampling method. Qualitative method was employed for this study and interview with subject was conducted for data collection purposes. The identifiable similarities between the R.E.C.E.O model and the other counselling crisis intervention models are at exposure, confinement and extinguishment stages. In rescue operations and crisis situations, the R.E.C.E.O model emphasize more on safety aspects when critical incidents take place where approaches in this model are more active, practical and action-oriented. This approach is different from Roberts and Six-Step’s models where the focus is more on building relationship with client at the beginning of the counselling session. The advantages of the R.E.C.E.O crisis intervention model are it is developed based on the need for a critical incident and this model is a universal model used by all world-class firefighter organizations. The role of crisis counselling stated in Roberts and Six-Step models is also undoubtedly necessary when handling critical incidents, but they are not done at the rescue stage as in the R.E.C.E.O model. This article is expected to provide understanding to counsellors as well as psychologists where improvements can be made in crisis interventions, especially how crisis counselling can be implemented along with other models of crisis intervention in the future.

A Review on R.E.C.E.O Crisis Intervention Model among Firefighters in Malaysia and in Crisis Counselling Setting