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The need to satisfy a more demanding customer in a scenery where deadlines and costs must be ever smaller to maintain competitiveness, together with increased uncertainty about demand, has been leading organizations to collaborate to such a level that now the competition is not between isolated enterprises, but between supply chains. The information technology management and the integration of information systems in such environment are complex problems, aggravated by the selection complexity of a combination of technologies to support, to the greatest possible extent, the supply chain performance. This paper presents a decision support model based on compensatory fuzzy logic, to facilitate the selection of technologies to be used for integrating the information systems in a supply chain, and provides two examples of the model diagnosis phase impact in Cuban organizations.

Use of a Decision Support Model for Information Technology Evaluation in Cuban Enterprises