English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

The objective of this study to analyze the effect of service quality and brand trust on loyalty through customer satisfaction. The Go-Jek (Go-Ride) users in Palembang were taken as respondents. This research used purposive sampling technique; the number respondents were collected, 100 respondents. The data analyzedby using Structural Equation Modeling (SEM). The results of this study indicate that brand trust does not affect consumer loyalty. The suggestions in this study that the management is expected to conduct a survey to determine the needs of the desired customer and provide promotions related to the desired requirements.

The effect of service quality and brand trust on loyalty through customer satisfaction in transportation service Go-jek (go-ride) in Palembang City