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The health care is an essential element in every hospital. The number of visitors at the polyclinic of internal medicine in Datu Sanggul Rantau Hospital was 6906 which is categorized in high utilization, but based on the results of public satisfaction surveys in 2018 on the outpatient unit obtained the results the interval public satisfaction surveys ranged from 2.60 to 3.064 which is the quality of service performance of units of service are less good. This research aims to analyze the factors that relate to the re-utilization of health care by patients with hypertension at the polyclinic of internal medicine in the hospital of Datu Sanggul Rantau. This study uses a quantitative approach with a crosssectional design. The number of samples in the study was 106 samples with a purposive sampling method. The results showed there was a relationship between completion time (p = 0.021), service products (p = 0,000), facilities (p = 0.005) with the reutilize of health services by hypertension patients in polyclinic of internal medicine in Datu Sanggul Hospital Rantau. There was no relationship between infrastructure (p = 0.698) with the re-utilize of the health services by hypertensive patients in the polyclinic of internal medicine in Datu Sanggul Hospital Rantau. Factors related to the re-utilize of health services by hypertension patients in the polyclinic of internal medicine in Datu Sanggul Hospital Rantau are completion time, facilities, and service products. Service product is the most dominant variable in the re-use of health services by hypertension patients in polyclinic of internal medicine in Datu Sanggul Hospital Rantau.

international journal of scientific and research publications

Analysis of Factors Related to Re-Utilization of Health Care by Hypertension Patient in Polyclinic of Internal Medicine in Datu Sanggul Rantau Hospital