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Licensing building services in Makassar often received attention from variousparties. Based on this view, this study aims to describe and analyze the accountabilityof the legality, profesional, authority, control, and service quality dimensions of liceningservices. This research applies qualitative approach and includes case study to obtainvalid information. The determined informants is done through purposive sampling withthe hope that informants could comprehend the substance of the problems studied. Thisstudy will reveal the public service performance as one of indicators of good governance(good governance). The results showed the legality of the licensing service is uneffective,and another point is that standard operating procedures (SOP) has not run optimally,making it less effective and efficient in completing the work.

Akuntabilitas Pelayanan Publik: Studi Kasus Pelayanan Perizinan Mendirikan Bangunan di Kota Makassar