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Background & Aims: Increasing patients’ satisfaction with the quality of nursing services requires planning. Therefore, in the present study, Peplau model was used for planning to increase patients’ satisfaction with the quality of provided nursing services at the cardiac intensive care unit and the results were evaluated. Material & Methods: The present study was a semiexperimental research. Study population included all the patients who were hospitalized at the cardiac intensive care unit of the Ali-Ibn-Abitaleb hospital of Rafsanjan in 2015. Participants were selected through simple non-randomized sampling and were allocated into two groups of intervention (34) and control (34). Data gathering tool was the standard 21item Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ). Data were analyzed using SPSS 16 and Chi-square test, MannWhitney test, and Fisher’s exact test. Results: Results showed that after the intervention, patients’ satisfaction with the quality of provided nursing services was significantly increased (P < 0.05). Also, in the domains of nursing skills and knowledge (P < 0.05), nursing ethics (P <0.05), communication with patients (P < 0.05) and education (P < 0.05) a significant difference was observed between the intervention and the control group after the intervention. Conclusions: Peplau model could be used to increase patients’ satisfaction with the quality of provided nursing services at the cardiac intensive care units. Key word: Nurse, Nursing Care, Nursing model, Patient Satisfaction. Received: 9 Nov 2016 Accepted: 8 Feb 2017 1 . MS in Community Health Nurse, Geriatric Care Research Center, Rafsanjan University of Medical Sciences, Rafsanjan, Iran. . Assistant prof., Geriatric Care Research Center of Nursing, Faculty of Nursing & Midwifery, Rafsanjan University of Medical Sciences, Rafsanjan, Iran. (*Corresponding author( Tel: 09131917852 Email: Dr.ravari@rums.ac.ir . Instructor, Faculty of Nursing and Midwifery, Rafsanjan University of Medical Sciences, Rafsanjan, Iran. D ow nl oa de d fr om ij n. iu m s. ac .ir a t 1 7: 32 IR S T o n S at ur da y D ec em be r 15 th 2 01 8 [ D O I: 10 .2 92 52 /ij n. 29 .1 04 .3 6 ]

nashriyyah-i parastārī-i īrān

The Effect of Communicating with Patients Using Peplau Model on Patients’ Satisfaction with the Provided Nursing Cares at the Cardiac Intensive Care Unit