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The aim of the study was to draw attention to the essence of quality management tools that protect the company from the risk of defects and consequently the outflow of customers. The paper presents an analysis of the causes of the defect of insufficient adhesion of the veneer to the vertical stile of the STILE internal door. For this purpose, tools such as the Ishikawa diagram and the FMEA method were used. As a result of the study, the main causes of the defect were identified and methods of elimination.

ZASTOSOWANIE NARZĘDZI ZARZĄDZANIA JAKOŚCIĄ DO ANALIZY PRZYCZYN WADLIWOŚCI WYROBU