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espanolSe presentan los resultados de una investigacion sobre la experiencia social que construyen los trabajadores de las tiendas por departamentos del sector del retail en Chile; un sector economico que ha experimentado en America Latina un profundo proceso de modernizacion y reestructuracion productiva desde 1990. Se empleo la perspectiva teorica de la Sociologia de la Experiencia de Francois Dubet. Se utilizo una metodologia de naturaleza cualitativa que considero 31 entrevistas a trabajadores de las tiendas, y seis entrevistas a informantes claves, analizadas mediante los procedimientos de codificacion de la teoria fundamentada. Los resultados describen las logicas de accion (integracion, estrategia y subjetivacion) que despliegan los trabajadores en las tiendas y las modalidades especificas en que se articulan para dar lugar a tres figuras de la experiencia laboral: comprometida, bloqueada y en transito. Se concluye discutiendo el aporte empirico y conceptual del estudio al campo de los estudios laborales en Latinoamerica. EnglishThe article presents the main findings of research on the social experience of the workers of the Department Stores in the retail sector in Chile, an economic field that has experienced a profound process of modernization and productive restructuring in Latin America since 1990. The research was driven by the theoretical approach of Francois Dubet’s sociology of experience and resorted to a qualitative methodology that included 31 interviews with sales workers of the three major department stores in the country and six interviews with key actors in retail, which were analyzed through the codification procedures of the Grounded theory. The results describe the action logics (integration, strategy and subjectivization) and the specific modalities in which they articulate to give rise to three figures of work experience: engaged, blocked and in transition. The conclusions elaborate on the study’s contribution to the field of Labor Studies in Latin America.

Experiencias de trabajadores del retail en Chile. Aproximación desde la sociología de Dubet